OUCH(UK) Organisation for the Understanding of Cluster Headache

Donate

Helpline

01646 651 979

overseas +44 1646 651 979

Demand Valve request rejected by Dolby Vivisol

2 posts / 0 new
Last post
#1 Wed, 17/07/2019 - 18:22
AndrewH
Offline
Last seen: 1 month 3 weeks ago
Joined: 24/03/2018 - 21:13

Demand Valve request rejected by Dolby Vivisol

The new HOOF was sent over to Dolby Vivisol yesterday, requesting a demand valve and they have come back today saying I do not meet their criteria. Aparently, I have had 8 static cylinders in the last 6 months and you must have had at least 10. My usage of oxygen dropped about 6 months ago, when I started using imigran nasal sprays, previous to that I was ordering at least 1 cylinder a week.

Is this a general thing or just dolby vivisol being stubborn? I see my only option as to just use oxygen for the next few weeks and not imigran, so I'll then meet their criteria, then ask for the HOOF to be submitted again.

I got quite excited yesterday at the prospect of finally getting a demand valve, now feeling extremely deflated.

Wed, 31/07/2019 - 08:25
Dorothy
Dorothy's picture
Offline
Last seen: 1 hour 36 min ago
Joined: 19/02/2014 - 10:16

Hi Andrew

Give our helpline a ring and see if they can advise you. I think it's just recently that Dolby have given out demand valves so not sure how it works in your area but that criteria doesn't sound right. I hope you get it sorted as the demand valve is so helpful.

Best of luck

Dorothy

Login to add comments

Share This

© OUCH(uk) 2019 | email: info@ouchuk.org
Registered Charity No. 1091919 | Registered in England Company No. 04339368