OUCH(UK) Organisation for the Understanding of Cluster Headache


Advice Line

0800 6696 824

overseas +44 1646 651 979

Advice Line

OUCH(uk) Cluster Headache Helpline


Unfortunately our advice line number is experiencing a fault. It is not yet fixed, but in the meantime, if you dial the advice line and hear the apparent 'engaged' tone, ring off and immediately redial and it should connect. If you cannot get through, in the short term we suggest you e-mail us on adviceline@ouchuk.org and tell us how we can help. If you don’t have e-mail, maybe a family member or friend who does could help. The fault has been reported and we’ll let you know as soon as the fault has been fixed!

0800 6696 824 or overseas +44 1646 651 979

The OUCH (UK) advice line is a messaging service available 24 hours a day 7 days a week. Please leave your name and telephone number and we will get back to you. 
Calls will be returned within 24 hours by one of our trained advice line team, or at a time you state is suitable to you in your message. The advice line is monitored throughout the day, and if your call is of an urgent nature we will contact you as soon as possible.  Please note that calls are returned from a withheld number. 
We fully understand that some people would prefer to contact us via email. If you would prefer this method of contact please email adviceline@ouchuk.org
Samaritans Contact Details
We know that the pain and suffering with CH,  can cause depression, and for some, lead to very dark places; the Samaritans can help you if you reach that point. 
They now have a free to call mobile phone number: 116 123
If you feel it is too upsetting to talk by phone, you can contact them by e-mail on jo@samaritans.org   Writing an e-mail can be a calm and less stressful way to explain what you are going through.  The Samaritans will respond to e-mails within 24 hours. 
Their national telephone number (charges apply) is: 08457 90 90 90.

The Brain & Spine Foundation

We know many of you suffer from additional health problems, such as back and neck issues.

The Brain & Spine Foundation is a UK-wide charity providing professional support by specialist neuroscience nurses, offering practical guidance and emotional reassurance.  If you need help understanding complex medical information, they can provide clarity.

freephone Helpline number: 0808 808 1000

or alternatively, you may email them on helpline@brainandspine.org.uk



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Registered Charity No. 1091919 | Registered in England Company No. 04339368